ERF Cleaners ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website erfcleaning.com or use our cleaning services.

SMS and Mobile Information — ERF Cleaners

Text START to (843) 865-2681 to opt in to text messages from ERF Cleaners. By texting START, you consent to receive automated text messages from ERF Cleaners about bookings, on-the-way alerts, service updates, and customer care.

Message frequency varies. Message and data rates may apply. Reply HELP for help. Reply STOP to cancel.

Web form opt-in: You may also opt in at https://erfcleaning.com/sms and on booking or contact forms that collect a phone number by checking an optional box. The box is unchecked by default and is not required to book or submit. Checking it means you agree to receive automated texts from ERF Cleaners about bookings, on-the-way alerts, service updates, and customer care. Message frequency varies. Message and data rates may apply. Reply STOP to cancel. Reply HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Where this page lists BookingKoala, Google Analytics, or Resend, that sharing does not include SMS opt-in data or mobile numbers collected for text messaging.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

Fill out a contact form on our website
Book a cleaning service through our online booking system
Subscribe to our email newsletter
Contact us by phone, email, or other means

This information may include your name, email address, phone number, home address, and details about your cleaning needs.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

IP address
Browser type and version
Pages you visit on our site
Time and date of your visit
Referring website

How We Use Your Information

We use the information we collect to:

Respond to your inquiries and provide customer support
Schedule and perform cleaning services
Send appointment confirmations and reminders
Send marketing emails (only if you have opted in)
Improve our website and services
Process payments for services rendered
Comply with legal obligations

Data Protection & Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

Third-Party Services

We may use third-party services that collect, monitor, and analyze website usage. These services may include:

BookingKoala – Our online booking platform for scheduling cleaning services
Google Analytics – For website analytics and performance monitoring
Resend – For sending transactional and marketing emails

These third parties have their own privacy policies governing the use of your information.

Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of marketing communications at any time

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: support@erfcleaning.com
Phone: (843) 919-6152
Address: 32 Palmetto Bay Rd, Hilton Head Island, SC